Support
Need help with STB Elite? Email us at stbelite.support@gmail.com. Please tell us your device (for example, LG webOS TV model or Android device), the app version, and what happened.
Please note
STB Elite is a media player only. We do not sell subscriptions or supply portal URLs, channels or content, and we cannot help with questions about your provider’s service, billing or content. For those, please contact your provider.
Frequently asked questions
- Where do I find my portal URL and MAC address?
- Both come from your provider. Your provider gives you the portal URL and tells you which MAC address is registered for your service. STB Elite does not supply them.
- “Cannot reach portal”
- Check that the portal URL is typed exactly as your provider gave it (including
http://orhttps://and any port number), and that your device is connected to the internet. If it still fails, your provider’s server may be unavailable, so please check with your provider. - “MAC not active”
- Your provider has not activated the MAC address you entered, or your subscription has ended. Please contact your provider to activate it.
- How do I exit the app on my TV?
- Press Back twice on your remote from the main screen.
- How do I delete my data?
- Remove the portal in the app to delete its stored details, or uninstall the app to delete everything it has stored on your device. We do not keep a copy. See our Privacy Policy.
- Does STB Elite include any channels?
- No. STB Elite is a player only and comes with no content. See our Disclaimer.